How do I know what I am getting? We provide images and a description that fully identifies any wear or damage to the part. You will receive exactly what you see in the images unless otherwise noted in the description.
If I have a 2004 will a 2005 part fit? Most parts will fit a wide range of models. We only guarantee it will fit the make, model, and year of the bike the part was pulled from. In some cases we do provide other models that the part may fit based on dealer data, but we do not guarantee fitment with these models. Please contact your local dealer to verify fitment prior to purchasing.
When does my order ship? Orders are shipped out within 24 hours of receiving payment unless payment is received on the weekend, which in that case, the item will be shipped out on the following Monday.
Can I pay for expedited shipping? If you require expedited shipping, please contact us prior to purchasing the part to be sure we can meet your needs. We use FedEx or USPS Express mail and can help verify that you will get your part as expected.
If I want to order more than one part, can the shipping be combined? Yes, we do offer combined shipping. If you purchase several parts at the same time, contact us before paying for the items and we will provide you with a single invoice for all the parts including shipping. Please do not ask for combined shipping estimates prior to purchasing the parts. We will only charge you what it costs us to ship the combined items.
What if I am an international customer? You are responsible to pay for your country's customs fees, import duties, taxes, etc. These fees will not appear in the listing and will be charged to you by your country's customs office. USPS Priority mail is usually the best value for international shipping. International shipping can be very expensive for heavy items, please enter your location into the shipping calculator and consider the shipping charges before buying. We do not mark merchandise below value or mark items as "gifts" so please do not ask us to falsify shipping documents.
Will sales tax be added to my order? We are located in Utah; therefore, buyers located in Utah are required by law to pay Utah state sales tax. This tax will automatically be added on to your invoice if applicable.
What is your return policy? Returns are accepted within 14 days of purchase. The buyer is responsible for return shipping. There is a restocking fee for all returns. This fee will equal the cost of the original shipping plus any additional eBay or PayPal fees that Cannibal Cycle incurred as a result of the order. When the return is a result of our error, there won't be a restocking fee. There are no returns on electronic items because electrical problems elsewhere in your bike can damage components that are placed in the system. We test run our bikes before parting them out to ensure everything is in good working order.